Cookie Policy
Last updated: March 2026
1. Introduction
This Cookie Policy explains how Outpacer AI ("Outpacer," "we," "us," or "our"), a company incorporated in Delaware, United States, uses cookies and similar tracking technologies when you visit or interact with our website at outpacer.ai (the "Site") and our related services (collectively, the "Service"). By continuing to browse or use our Service, you acknowledge that you have read and understood this Cookie Policy and agree to the use of cookies as described herein. If you have questions, please contact us at legal@outpacer.ai.
2. What Are Cookies?
Cookies are small text files that are placed on your computer, tablet, or mobile device when you visit a website. They are widely used to make websites work more efficiently, provide a better browsing experience, and supply information to the owners of a site. Cookies can be "persistent" (they remain on your device until they expire or you delete them) or "session" cookies (they are deleted when you close your browser). First-party cookies are set by the website you are visiting, while third-party cookies are set by a domain other than the one you are visiting. We use both first-party and third-party cookies, as well as similar technologies such as local storage and pixel tags, to operate and improve the Service.
3. Categories of Cookies We Use
3.1 Essential Cookies
Essential cookies are strictly necessary for the Service to function. They enable core features such as user authentication, session management, and cross-site request forgery (CSRF) protection. Without these cookies, the Service cannot operate correctly. Because they are essential, these cookies cannot be disabled through our consent preferences. Examples include the Supabase authentication session token and CSRF validation tokens used to secure form submissions.
3.2 Analytics Cookies
Analytics cookies help us understand how visitors interact with the Service by collecting and reporting information anonymously. We use PostHog as our primary analytics platform to track page views, feature usage, click patterns, and session durations. This data is used to improve the user experience, identify popular features, and diagnose technical issues. Analytics cookies are set only after you provide consent through our cookie banner.
3.3 Functionality Cookies
Functionality cookies allow the Service to remember choices you make, such as your preferred language, theme (light or dark mode), dashboard layout preferences, and other customisation settings. These cookies enhance your experience by providing personalised features. If you disable functionality cookies, some preferences may not be saved between visits, and certain features may not work as expected.
3.4 Third-Party Cookies
Certain third-party services integrated into the Service may set their own cookies. These include Stripe for secure payment processing and fraud detection, and Crisp for live chat and customer support functionality. These cookies are governed by the respective third party's privacy and cookie policies. We do not control these third-party cookies and recommend that you review the relevant third-party policies for more information.
4. Specific Cookies We Use
The following table lists the primary cookies used on the Service, their provider, purpose, duration, and type. This list may change as we update our integrations and features.
| Name | Provider | Purpose | Duration | Type |
|---|---|---|---|---|
| sb-access-token | Supabase | Stores the JWT access token for authenticated sessions | 1 hour | Essential |
| sb-refresh-token | Supabase | Refresh token used to obtain new access tokens without re-authentication | 7 days | Essential |
| sb-auth-token | Supabase | Persistent authentication cookie for session continuity | 30 days | Essential |
| csrf-token | Outpacer | Protects against cross-site request forgery attacks | Session | Essential |
| _ph_* | PostHog | Tracks anonymous usage analytics including page views, feature usage, and session data | 1 year | Analytics |
| ph_phc_* | PostHog | Stores the distinct user identifier for analytics attribution | 1 year | Analytics |
| outpacer-theme | Outpacer | Remembers your preferred colour theme (light/dark) | 1 year | Functionality |
| outpacer-preferences | Outpacer | Stores dashboard layout and UI preferences | 1 year | Functionality |
| cookie-consent | Outpacer | Records your cookie consent preferences | 1 year | Functionality |
| __stripe_mid | Stripe | Fraud prevention and payment session identification | 1 year | Third-party |
| __stripe_sid | Stripe | Stripe session identifier for secure checkout | 30 minutes | Third-party |
| crisp-client/* | Crisp | Identifies returning visitors for live chat continuity and support history | 6 months | Third-party |
| crisp-client/session/* | Crisp | Maintains the active chat session state | Session | Third-party |
The asterisk (*) notation indicates that the cookie name contains a dynamic identifier that varies per user or session. This table reflects the cookies in use as of the date of this policy and is updated periodically as our technology stack evolves.
5. How to Control Cookies
5.1 Our Consent Banner
When you first visit our Site, a cookie consent banner is displayed allowing you to accept or reject non-essential cookies. You can change your preferences at any time by clicking the "Cookie Settings" link in the footer of the Site. Essential cookies cannot be disabled through the banner because they are required for the basic operation of the Service, including authentication and security.
5.2 Browser Settings
Most web browsers allow you to manage cookies through their settings panels. You can typically configure your browser to block all cookies, block only third-party cookies, or delete cookies when you close your browser. The process varies by browser; please consult your browser's help documentation for instructions. Common browsers include:
- Google Chrome: Settings > Privacy and Security > Cookies and other site data
- Mozilla Firefox: Settings > Privacy & Security > Cookies and Site Data
- Safari: Preferences > Privacy > Manage Website Data
- Microsoft Edge: Settings > Cookies and site permissions > Cookies and site data
6. Impact of Disabling Cookies
If you choose to disable or block certain cookies, some parts of the Service may not function as intended. Specifically:
- Disabling essential cookies will prevent you from logging in and using the authenticated portions of the Service entirely.
- Disabling analytics cookies means we will not be able to collect usage data about your visit, which reduces our ability to improve the Service based on real user behaviour.
- Disabling functionality cookies may cause the Service to forget your preferences (such as theme or language settings), and you may need to re-enter these choices on each visit.
- Blocking third-party cookies may affect the functionality of Stripe payment processing (potentially requiring additional verification steps) and Crisp live chat support (conversations may not persist between sessions).
We encourage you to keep essential cookies enabled to ensure a smooth experience and to enable analytics cookies so we can continue to improve the Service for all users.
7. Do Not Track Signals
Some browsers offer a "Do Not Track" (DNT) setting that sends a signal to websites you visit indicating that you do not wish to be tracked. There is currently no universally accepted standard for how websites should respond to DNT signals. As of the date of this policy, Outpacer does not alter its data collection or cookie behaviour in response to DNT signals. However, we respect the Global Privacy Control (GPC) signal where required by applicable law (for example, the California Consumer Privacy Act). If we detect a GPC signal from your browser, we will treat it as a valid opt-out request for the sale or sharing of personal information, and non-essential cookies will not be set until you explicitly provide consent.
8. Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our business operations. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you through the cookie consent banner or via email. We encourage you to review this Cookie Policy periodically. Your continued use of the Service after any changes constitutes your acceptance of the updated policy.
9. Contact Us
If you have any questions about this Cookie Policy, our use of cookies, or how to manage your cookie preferences, please contact us:
- Email: legal@outpacer.ai
- Website: outpacer.ai
- Outpacer AI, Delaware, United States